Towards user journeys for the delivery of cross-border services ensuring data sovereignty

In recent years, the concept oIn recent years, the concept of cross-border services and data exchange has been an essential part of development in the EU where the services are provided using ICT in an interoperable environment.

Since the data exchange is a long way journey, the EC has initiated the Single Digital Gateway Regulation (SDGR) as an important step to implement the digital revolution in Europe.

SDGR brings various services under the same roof to set rules and guidelines on how to implement uniform public services in the member states.

However, issues related to the digitisation of services, easy access to information and procedures and new challenges still need to be addressed in order to enable innovation and growth of EU single market.

The operation of the SDG is a meaningful step forward in helping cross-border clients to solve many procedures and receive the necessary assistance; however, it should be facilitated by providing the user a guidance in an interactive, easy-to-follow and user-friendly way.

Towards these challenges, ACROSS proposes a novel framework aiming to substantially comlement SDG and Your Europe portal by leveraging the advanced capabilities of Cloud, privacy-preserving, semantic interoperability, and mobile technologies, to build the next generation Public-Services ecosystem while maintaining the highest privacy level.

ACROSS aims to enable user-centric design and implementation of interoperable cross-border public digital services compliant with the current European regulations where the private sector can also interconnect their services while ensuring the data sovereignty of the citizens.

ACROSS will be developed and tested in three countries at different points in their digital transformation journeys – Greece, Germany, Latvia – will address and analyse the technological, organisational, administrative, semantic and legal aspects, providing evidence for delivering more efficient cross-border mobility services to the citizens.