Welfare@Home - Challenges with welfare technology for older social service recipients and their home care service staff

Implementation of welfare technologies (WT) is clearly on the agenda in home care services (HCS), not least in the light of the COVID-19 pandemic.

Surprisingly, the two prime user categories - older adults receiving HCS and their staff – have so far had little influence on  development and implementation of WT.

Moreover, there is a paucity of research describing whether and how current WT are relevant to, as well as satisfy or challenge these prime users, and whether WT meet the users’ needs.

Knowledge to nurture the development of relevant WT innovations and related implementation strategies together with rather than for older adults and their HCS staff is urgently needed.Through three separate but related studies, we will explore user perspectives, rarely considered in previous research, aiming to inform and support innovation and implementation of user-friendly welfare technologies in HCS.In Study 1 we will explore in what situations and how current WT challenges, fail or succeed to support security, activity and participation for older adults receiving HCS based on the research questions (RQ):-What critical incidents related to WT use do older adults and their HCS staff identify in the context of HCS in ordinary housing, and how are they experienced and addressed?-What unmet needs, possible to solve with WT, do older adults and their HCS staff find important to address?A survey based on Study 1 findings will in Study 2 obtain overall knowledge on said challenges and unmet needs through the RQ:-What are the most important challenges and unmet needs to consider for innovation, development and implementation of current and future WT, according to older adults and their HCS staff and managers?In Study 3 researchers and user representatives will integrate Study 1-2 findings, and identify crucial points for improvements of WT as well as develop draft guidelines for implementation and usage of WT in HCS that meet the needs and desires of older adults and HCS staff.