USAID E-Travel system Desk Support

This award provides for a five (5) year Firm-Fixed-Price contract consisting of a base year and four (4) one-year option periods for Electronic Travel System (ETS) and the Voucher consulting support services.

In accordance with the Statement of Work (SOW) attached hereto and made a part of the contract, the Contractor shall be responsible for delivering quality professional support for the management and performance of services that covers a range of travel consulting-related tasks, subtasks, and activities required to successfully support USAID ETS requirements.

The Contractor shall procure ongoing, on-site technical help desk support for the USAID E-Travel system, including, but not limited to, user support and configuration of E2 routings and business processes, conducting frequent user group meetings, assist in developing and conducting user trainings and materials, troubleshooting user software issues, conducting workflow analysis to facilitate electronic routings; system administration, and assisting in the development of standard travel reports from the E2 solutions system.