AI-based legal advice to individuals

Purpose and goal:

The overall objective of the project has been to develop an automated (AI-based) system for legal advice in the form of “self-service tools” aimed at private individuals. During the project, three areas have been identified as particularly critical and have been the focus of project delivery: 1) developing an automated and intelligent booking system for the purpose of matching individuals with lawyers, as well as infrastructure for document automation; 2) evaluating the above-mentioned services with the target groups; 3) developing our marketing and sales strategy.

Expected results and effects:

The project was expected to result in 1) development of our first legal self-service tools, including a digital booking system for matching individuals with lawyers, as well as software for document automation; 2) evaluation of the services using the target groups; 3) development of our marketing and sales strategy. All deliverables have been delivered with good results (including a new website, new communication material and partnerships).

After completion of the project, we have now gained sufficient information to decide on how to scale the platform. Approach and implementation:

The project started off with an analysis of existing technical solutions in the field. A prototype of a digital booking platform was built and tested by the target group. The platform was adapted based on customer feedback to increase its product-market fit, and a public version was subsequently launched. In parallel, a system for document automation has been built and tested. In light of the outcome, we conclude that the structure and implementation of the process has been appropriate.