Optimizing Passenger Experience in Public Transport

The current global climate crisis and ongoing shift towards autonomous transport necessitate sustainable and passenger-centric public transport solutions.

The goal of OptiPEx is to enhance of sense of comfort and safety of the passengers as well as the security and ease of travelling by co-creating ethical and passenger-aware public transport services together with specific target user groups, such as wheelchair users, passengers with large objects, fragile passengers with limited mobility, tourists and students.

To achieve this, OptiPex is built on three fundamental development pillars: measurement, analytics and interaction. OptiPEx partners will develop perception technologies to measure passenger behaviour and situations.

Trustworthy analytics is essential in recognising real-time passenger experiences and situations, enabling interaction with services and vehicles.

Moreover, OptiPEx partners will develop adaptive and interactive vehicle technologies and digital services in collaboration with target groups and suitable for various public transport modes. These services will optimise the onboard experience, promoting safety, inclusiveness and trust.

Ultimately improved passenger satisfaction will drive the adoption of automated public transport technologies and improve the sustainability of mobility services via contribution to the modal shift.A consortium consisting of 3 research organisations, 6 industry members and 2 SMEs will validate the developed solutions together with target groups and other stakeholders in three living labs.

The consortium has leading expertise in human behaviour, user-centric design, vehicle technologies, modelling and data analysis, and adaptive and interactive services.

The successful adoption of OptiPEx results will be facilitated by efficient dissemination, communication, and exploitation activities in collaboration with the Connected, Cooperative and Automated Mobility (CCAM) partnership.